Kyle YeomanSubscribe
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LTV is the most expensive lie in e-commerce

·1 min read

First-order profitability got harder, so brands started leaning on "lifetime value" to make the math work.

That's a dangerous bet, especially for non-consumables.

Consumables vs. Non-Consumables

There are two worlds: consumables and non-consumables.

Consumables drive repeat because the product gets used up. The next order is built in, so LTV can be real if you measure it honestly.

Non-consumables do not have that built in. Customers can come back, but nothing forces it. Repeat depends on taste, timing, and attention, and those shift fast. You can create reasons to return, but the product is not pulling the next purchase behind it. You are.

Quick test: does using the product create a need for more of the product? If not, treat LTV as upside, not the foundation.

Ad Platforms Love the LTV Era

Projected future value pushes bid ceilings up. When bid ceilings rise, auctions get more expensive, and the platform captures the upside.

When you bid based on projected LTV, you're often paying more today based on behavior that has not happened yet.

The platform gets paid today. You take the risk that the customer comes back later.

The Fix

There isn't a magic bidding strategy that rescues weak unit economics. The work is fundamentals: make the offer better, tighten positioning, improve margin, fix the funnel, make creative that earns the click.

Distribution amplifies reality. It doesn't replace it.

If you sell a non-consumable product, you don't have the refill mechanic working for you. That makes first-order profitability matter more. It's the stress test. It tells you if you're creating enough value for the price you're asking, at the acquisition cost you're paying.

Don't bet the farm on LTV, especially when your product doesn't require a refill.

P.S. LTV works great in a spreadsheet. Cash flow is less forgiving.

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